As the Coronavirus situation evolves, we wanted to take this opportunity to reach out and update you as a Groundhog Turf Care customer.
Governor Sununu issued an order that only essential business should be operating for the next few weeks. A list of essential business can be found here. Our business is deemed essential and listed under agriculture on this order. We are out and about providing services and will be in your neighborhood soon.
- Normally on our first application we would be knocking on your door, introducing ourselves, and asking if you would like to walk the lawn to go over expectations and concerns for the season. This year we will not be knocking. For the safety of customers and our team, we ask that if you have questions or concerns for your technician that you please call the office. The customer service team will answer your concerns or have your technician call you when he gets off the road to discuss.
- We have also reduced our office staff down to two Customer Service Reps answering the phones in order to maintain social distancing in our office so if you call and we don’t answer during our hours of operation (8:00 to 5:00 M-F and 9:00 to 1:00 Sat) please leave a message and we will return your call as soon as possible. Multiple messages are not necessary and only slow our response times down. We do return every call each day and, in most cases, within the hour.
- If you have financial concerns about your program, we understand. While our policy states that payment is due once the application has been completed, we will not place any account on financial hold for 60 days from the application date to help provide adequate time to remit payment. If you have further concerns about payment, please call the office and we will discuss options to maintain your landscape while helping to alleviate stress on your budget.
“Do ticks and mosquitoes spread COVID-19?” One of the main questions we are getting right now is can COVID-19 be transmitted by insect vectors like mosquitoes and ticks? Right now, there is no science that shows these pests can transmit the virus, however, they can transmit Lyme, Anaplasmosis, West Nile, EEE, Heartworm, etc.
We are warning of a severe year in tick and mosquito populations due to the mild winter. Given that people are home with families and as the weather gets warmer, the natural inclination to spend more time in the yard will only increase contact with these pests. We highly recommend monthly sprays to keep you safe this season. If you don’t have those sprays on your program – or have any questions regarding our Tick and Mosquito Program – please call us today and we can answer any questions and/or add them to your program.
Lastly, we would like to say thank you for your business. Our team is grateful for continued patronage and will continue to provide the highest level of service through this challenging time.